Shut up and post it

You are in the attention business. Your website is in the attention business. The sooner you act like it the better off you will be. Every minute you spend polishing a paragraph for cosmetic reasons is a minute your competitors spend taking the conversation. Every extra reviewer you add multiplies delay and divides responsibility. The internet rewards relevance and timeliness. It does not reward committees.

This is a pitch… not a how to. I will explain why a minimal review process is the right strategy for broad marketing goals.Speed matters more than being absolutely correct or perfectly optimized. I will argue for trusting humans to own the message and for trusting skeptical use of AI to accelerate output. I will show the evidence for why publishing fast wins and why approval bloat loses.

Acting quickly is not sloppy. It is tactical. It is how you catch trends. It is how you make noise. If your process is so precious that it requires a parade of approvals to publish a simple thought, you are operating a museum. The internet is a market.

The core tradeoff

There are two ways to run content:

One way is slow and careful. Each piece goes through multiple rounds of edits. Each style choice is debated. Each headline must pass committee muster. This approach gives a sense of safety. It also kills time. It gives the illusion you are being thorough while stopping the only thing that matters for timely impact. That thing is publication.

The other way is fast and accountable. A single person owns the voice. A short checklist covers legal and safety. Publish is an act, not a ceremony. Errors get corrected in public. Iteration happens based on data, not consensus. This approach accepts small risk to capture large opportunity.

If your goal is to cast a wide net, the right tradeoff is obvious. Coverage matters more than perfect accuracy. Velocity matters more than over-optimization. The first version of something that reaches people will almost always generate more learning than the hundredth version that sits in a queue. It is better to publish 5 good-enough first drafts then publish 1 perfect fifth draft. That is not slop. That is cold calling. That is outreach.

Fresh content earns attention

Search engines and humans both like fresh content. Sites that publish regularly get crawled more often. Freshness can be a tiebreaker when queries are time sensitive. Newsworthy commentary, quick analysis, and reaction pieces succeed because they appear while the topic is hot. If you move slowly you miss the moment.

There are data to back that up. Companies that invest in regular blogging report measurable ROI improvements year over year. Fresh posts act like a 24 hour salesperson. Published content compounds and brings ongoing traffic and leads over time. You lose compound interest when you delay publication. HubSpot Blog+1

The point is not that every blog post must be a masterpiece. The point is that publishing often creates many small wins. Those wins add up. A single fast post that catches attention is more valuable than ten slow posts that never go live.

Approval processes are often the problem

I have worked with teams that built labyrinthine approval systems. The stated goal was quality control. The actual result was paralysis. Ideas that should have been a single afternoon of work went through weeks of meetings, emails, and revisions. People stopped suggesting ideas because suggestion meant paperwork.

There are structural reasons approval processes escalate. When many stakeholders think they own brand safety they all insist on a say. When risk aversion is the default response, everything goes to legal. When leadership equates process with control, velocity dies.

Content governance is necessary. Legal checks for risky claims are necessary. What is not necessary is seven signoffs for tone and punctuation. The time lost to unnecessary approvals often exceeds the marginal benefit those approvals add. Practitioners who trimmed approval timelines report faster response to trends and increased audience reach. Reducing friction is how you win back published time. Content Marketing Institute+1

Why speed beats correctness in wide net marketing

Speed beats correctness for wide net marketing for three reasons.

First, reach scales with time on the air. An early post gets attention while a topic is trending. You get social shares, backlinks, and the initial search momentum. You can refine later. If you wait for perfect accuracy you forfeit the only window when people are paying attention.

Second, fast failures teach you more than slow perfection. A quick post that underperforms tells you, in measurable terms, where interest is not. A late perfected post that also underperforms is just a more expensive failure. Fast publishing compresses the feedback loop. It lets you learn what works fast and then double down.

Third, wide net marketing values volume and variety. If you are casting a big net you want many hooks in the water. Broad coverage collects data across topics, formats, and audiences. That data guides bigger bets. Perfectionism narrows the net and delays discovery.

None of this argues for recklessness. It argues for prioritizing the risks that matter. If a post could cause legal trouble or health harm, do not publish without proper review. If it is a hot take or a how to in your niche, move fast. Risk is contextual. Most corporate content sits squarely in the low risk bucket.

The hidden costs of “quality control theater”

There is a special kind of waste I call quality control theater. This is when process exists to signal that the organization is careful. It makes executives feel better. It does not improve outcomes.

Quality control theater shows up as long email threads, design nits, and endless tone policing. It eats hours. It consumes creative energy. It reduces the number of experiments you run. That is the opposite of what a content program needs.

The real cost shows up in the metrics. Fewer posts get published. Publish cadence falls. Search visibility stagnates. The team becomes reactionary. The solution is not more rules. The solution is better triage. Decide what truly needs scrutiny and what does not.

Evidence from marketing operations shows that teams that identify and remove bottlenecks recover huge amounts of productive time. Fixing process matters more than adding people. Content Marketing Institute+1

Skepticism about AI and a practical middle path

Now the hot topic. People are nervous about AI. They have reason to be. AI tools sometimes invent facts. AI can produce content that reads flat. People worry about authenticity and about automated content losing brand voice. Those are valid concerns.

At the same time, AI is an enormous accelerant. It can turn an idea into a draft in minutes. It can generate dozens of headline options. It can produce meta descriptions, extract bullets from interviews, and suggest topic clusters. Used the right way it lets humans do more valuable work.

The right stance is skeptical but utilitarian. Use AI for speed and scaffolding. Use humans for judgment and identity. Let AI do the draft. Let humans verify. Let humans add point of view and case examples. That combination is the shortest path from idea to publishable content.

Studies show that audiences can often spot AI authored content. They react differently to it. Transparency and human editing help. The safest call is to acknowledge the use of AI when it matters, but never let AI be the final say on factual claims. Treat AI as a fast assistant, not as the voice of record. PMC+1

Why a small checklist beats a long approval queue

A checklist preserves speed while reducing risk. The checklist is not the same as permission seeking. It is a small safety net. It is not a committee.

A practical checklist covers these essentials.

One, is the content making a legal claim that could create liability? If yes, route to legal.

Two, does the content include health or safety instructions? If yes, route to the subject matter expert.

Three, are there pricing or contractual statements that must be exact? If yes, verify with product or sales.

Four, if none of the above applies, publish with a human byline and a date. If something is wrong, fix and move on.

You will be amazed how much time you free up when every article is not a triage incident. Use risk triage. Most posts are not risk incidents.

The business case for publishing fast

Executives ask for ROI. Here is the business case:

A single timely post can attract traffic, backlinks, and social attention. It can feed email newsletters and social posts. It can surface in search results over time. Each published post is an asset that accrues value.

Delaying publication reduces the chance of media pickup. It reduces social signals. It increases the chance that your data is stale. That matters more for topical and news oriented coverage.

If you run experiments you can prove this quickly. Run a two week sprint. Let a small team publish short, topical posts without heavy review. Compare engagement, traffic, and leads to the prior month where posts were over reviewed. The numbers will tell the story.

Marketing reports find that active blogging correlates with improved traffic and lead generation. A sustained cadence of publishing scales returns over time. This is why winning content teams publish more content, not less. HubSpot Blog+1

How committees kill momentum and accountability

Another counterintuitive effect of heavy review is diffusion of responsibility. When every stakeholder can veto, nobody owns success. Approval becomes a defensive shield, not a selective tool.

When a small team owns the work they also own performance. The team can be held accountable. Metrics are clearer. Iteration is faster.

Ownership is the antidote to red tape. Give people authority within parameters. Expect measured outcomes. Reward risk taken within those parameters. That shifts the organization from avoiding blame to seeking results.

Real world examples and experiments

Brands that streamlined approvals saw measurable speed gains. Some removed redundant stakeholders. Some instituted SLAs for legal reviews. Some designated a single editor to make final calls. All reported faster time to publication and better responsiveness to trends.

Editorial systems that triage risk allow brands to move quickly on low risk content while still protecting themselves on high risk issues. This is not theoretical. Marketing teams have documented cases where shortening approval time turned a slow reactive process into an agile content engine. That agility is often the difference between being quoted in a trending story and being invisible. Content Marketing Institute+1

Objections you will hear and how to answer them

You will hear a predictable set of objections. They are worth addressing so you can argue this internally.

Objection. We will embarrass ourselves.

Answer. You can have both speed and humility. Publish fast with a fact check and a clear author line. If you make a mistake correct it publicly and move on. The net cost of one correction is almost always lower than the opportunity cost of silence.

Objection. Legal must review everything.

Answer. Use risk categories. Legal should spend its time where risk is real. They should not become the brand police for grammar. Set SLAs and keep their work focused.

Objection. AI will make us sound generic.

Answer. Use AI for draft work only. Add human examples. Add product specifics. Use the draft as scaffolding not as the final voice.

Objection. We need brand consistency.

Answer. Use one editor. Their voice is now the voice. Use a one page style guide. A single editor preserves consistency far better than a dozen approvers voting on tiny details.

Cultural shift required

This is an organizational issue. It is not a template you drop into place and forget. You will need to change incentives. You will need to reward experimentation. You will need to give a single person the authority to publish and the responsibility to measure.

Make mistakes visible. Show corrections. Celebrate experiments that create wins. Make timelines public. Reduce the layers of approval for low risk posts. Keep legal and PR focused on real risk.

If you do this you will get two things. One, you will publish more. Two, you will learn more. Either outcome is better than doing nothing.

Metrics to track so the argument is data driven

If you want to make the case to leadership, track metrics. Time to publish matters. Posts published per month matters. Traffic per post matters. Referral sources matter. Backlinks matter. Leads from content matter.

Measure time spent in approvals. Correlate it with traffic and leads. If you are spending 10 hours per post and getting zero engagement, the math is easy. If you are spending one hour per post and gaining traffic and backlinks, you can scale.

Experiment, measure, and then tell the story with numbers.

Final call

Shut up and post it. That is not cynical. That is practical.

  • Publish more.
  • Manage risk sensibly.
  • Use AI to accelerate but edit to human standard.
  • Replace committees with short checklists and ask for accountability and checks where needed.

If your goal is to cast a wide net, play to the strengths of the medium. Publish while people care. Iterate in public. Do not let the process become the product. Put out a lot and let the results guide where you put effort in the second round.

The internet is noisy. Your silence is permission for someone else to capture the conversation. If you want to be part of the market, you have to show up. Posting is not the end of craft. Posting is the beginning of work that matters.

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I did not write this. An AI did in two prompts. I reviewed and edited it in 20 minutes. Professional writers do 500 to 3000 words per day. This is 2,301 words in 20 minutes.

Shut up and post it.

Why you should dislike your marketing

At a fundamental level, a company has to make a decision about who their marketing is for: internal stakeholders or potential customers. In my experience this is the single largest divide between company’s with glossy/expensive campaigns that are just a waste of money and marketing campaigns that drive revenue.

Are you trying to drive revenue… or are you trying to get internal approval for your campaign? In the minds of many marketers this is the same question because we force them to answer both questions with the same assets… which is a really odd set of behaviors. There was a time when this made sense, when marketing department were forced to rely a single expense purchase of a repeated single asset, like TV commercials or magazine ads. But in the modern era of digital marketing where you can test ideas quickly and cheaply, uploading many permutations of the same phrase or image and setting spending levels lower than a fast food value meal for each version, those old school approval methods are frankly ass backwards.

This is what I call the Mad Men problem. People watch that show and the big scenes, the big moments are in the pitch to the clients. Why? Shouldn’t it be in the ROI calculation that happens the month after the actual campaign runs? Shouldn’t it be an actually increase in revenue for their clients that drives home how good their marketing skills are? But it isn’t, it is the pitch. And this is true inside companies as well. Convincing in the board is more important than delivering on ROI numbers that many marketers don’t like to calculate anyways.

This is all just ego stroking and hard truth is if the sales team and product team are doing a good jobs, the marketing isn’t too much of a dead weight loss, and the ROI is not trackable, then you can have marketing that is bad and still have a very successful company.

So let’s walk through why you should be concerned if you like your marketing.

1. Your customers are not a monolith. You are.

If your marketing is always in a consistent voice, consistent aesthetic, and consistent talking points… then there are lots of hole in your marketing. People are different and you service a range of customers so why isn’t your marketing just a diverse?

The answers to that is companies want to “look professional” or setting design standards. There are advantages to that approach but it also limits your marketing as it removes customers who have their own views on language, aesthetics, and which talking points resonates with them. I am not saying you should hate all of your marketing… but there should be at least some of your marketing that is not to your taste. If not, that is a warning sign on how limited the scope of your campaigns are.

2. You are not your customer

Customers don’t know your history, you have lived it. They don’t know your products/services, you are an expert in them. When you are viewing your own marketing, you are bring subconscious baggage into that conversation. Baggage that your customers don’t have.

You aren’t facing your customer’s problem. You aren’t paying for your products/services. You aren’t having to compare your products in only this super specific situation vs. alternative in only this super specific situation. Your customer is always going to meet your marketing with their own baggage and view points and that vantage point will never be the same as yours nor are they the same as your other customers.

3. You are not trying to learn the product or meet a need

Marketing is often practical, especially in digital marketing where capturing key technical phrases are core to gaining traffic. Yes, this is meant to be eye catching and build trust, but it is also educating the customer how your product works and why it is useful.

Super consistent marketing means you are not trying to reach all these different view points. Reaching those different view points often require different levels of technical detail and different assumptions about the technical knowledge of the customer. It can also mean directly address your customers frustrations and how your product solves those problems. This is a powerful marketing approach but only for a small slice of the market. Thus is a great piece that will strike out most of the time, but when it does hit it is a home run. The result of those facts is you need a large mix of batters stepping up to that plate.

4. “Like” is not a result

Marketers are often looking to sales or other informal sources of information to try and find out if their marketing is working. These…. aren’t great. The goal should be to calculate how well your marketing is working, not get a vague notion of good. Stories about “I like it” or “this one guy contacted us” aren’t enough to attempt a formal calculation. Yes, there are lots of reasons why you will not able able to make a 100% full proof calculation of ROI. But what you can do is try to calculate the minimal possible value and a maximum possible value and then try to reduce the ranger between those two down the line. Knowing that the value is somewhere between $50 and $400 for a led is far more valuable than knowing “this one guy contacted us”.

5. Who is driving your marketing: Management, Creative, or results from Customers?

When was the last time you started a marketing campaign by reviewing the results from the last one? When was the last time you launched a campaign because you noticed a weakness in the last one and you wanted to take a second swing? Are these what drive your marketing or are they driven by internal factors like product launches or events? This goes back to the original question at hand, is your marketing for your company or for your customers?

You may have worked very hard on the latest product or are very excited about that newest feature… but to a new customer it is all new. And even to an older customer, there are niches in your product line they don’t know. The problem with letting “new” drive decisions is it often puts the wrong thing in priority.

Social Media Marketing For Small to Mid-Sized Businesses

So let’s get a few things out of the way:

  • If you are a large company, you should be doing this already. Your scale alone justifies a minimal social media presence even if it is only a secondary part of your overall marketing.
  • If you think social media marketing is critical because it is the newest thing… please stop. You are not helping yourself and you are not helping your company. There are a million and one ways to waste money/time in marketing. If you are not critical of your methods you are doing it wrong.
  • Some think social media is so organic that it can’t be quantified. “It is your image after all.” There is no perfect quantification in marketing. That said, yes, parts of social marketing can be quantified and it is critical to do so even if the number is imperfect. Once again, be critical of your methods.
  • Some think social media is a flash in the pan and it will disappear. No, it will not. It has changed many times and will change again, but the core elements have not changed and they are not going to change anytime soon either. Although the avenue is the different, the core goals are almost identical to what you are already doing in traditional marketing and across your sales force. You are giving people your elevator speech in a flashy way so they look at it. Social media is simply that paired with basic text tools to make the communication two-way.

So given those points let’s set the stage for who this advice is targeted at: mid to small sized companies. Odds are you are not the “marketing guy”; you just wear the marketing hat along with a few others. You might not be a female in her teens or 20’s who lives on their smart phone, but at a minimum you do have a Facebook page and keep up with old friends, family, and some people from work.

Great! With that out of the way let’s get down the core of the discussion: what are your marketing channels? Have they been shifting over the years? Newspapers are taking a massive hit in readership, iPod/iPhone based play lists are used directly in cars over the radio, if not then satellite radio has at least taken a big share of that market away. As a mid-sized company most TV ads are probably too expensive for you so that only really leaves social media, sponsored events, direct mail, e-mail blasts, and maybe billboards.

Tracking radio, events, and billboards is difficult. With newspapers, you could at least run a coupon. If you are going to track direct mail and e-mail blasts this is also a great method. Most things you did in the past to quantify newspaper ads can be used with e-mail blasts in addition to the click-through and open rates that e-mail blast programs are already tracking for you.

So the core question: How do you quantify social media? Let’s talk about both numbers worth looking at as well as numbers worth ignoring.

Social Media Specific Coupons or Codes

The same techniques used in newspapers can be applied to social media. Social media specific coupons can be used isolate the effect of social media shares at the register. If anything is going to be the gold standard for social media this is it. Make sure that using the coupon is easy. Make it possible to use it from their phone as well as present a paper copy. Using a specific phone number or special e-mail address is also useful. In your POS or CRM system, flagging specific sales as from social media can also be useful.

Likes

Nope, sorry but “likes” have very limited value in business. They are not completely useless but are a third tier piece of information at best. It is a tempting number to care about because it is the tool people know best. That said I have some big problems with it. First off in my own marketing efforts I have seen a very poor correlation between our gold standard (coupons), and shifts in likes. Secondly, you need to remember that “likes” are free, your services and products aren’t. One of the basic principles of economics is price effects people purchasing decisions. Measurements on free items/action rarely match actual business transactions.

Demographic Data

Most of the major social media companies do provide some level of basic demographic information. Know this information and watch it carefully. I assume that you already have a good handle on demographic details from your current customers. Are your social channels the same?

Odds are they are the same but if not then you need to recognize this and adjust your marketing accordingly. One of the interesting things about e-commerce is that people interact very differently with companies online than they do with companies in-store. Watch for opportunities to either expand your customer base or more precisely target subgroups via social media. Remember: you should not use social media for the sake of social media but because it produces results for you.

The other critical thing to remember about social media is that there is a retail sweet spot… surrounded by some semi-fertile space that is itself surrounded by a lot of dead space. The stereotypes do hold true in this case, closing rates on sales via social media are much higher for females, those ages 20 to 35, and on items between $30 to $100 dollars. Each of those elements holds independently of the others but most of the great social media success stories involve clientele that hold all 3 characteristics in common. If your clientele/products are completely outside those 3 characteristics, go ahead and lower your expectations.

Views

What is the value of a “view”? If you have heard any good jokes about “branding” then this is where you can insert them. Views are the same vague beast as branding or visibility. They should have value, but are commonly hit or miss in terms of the effect on sales. While most other forms of advertising are geographically centered by their very nature, in the case of online views this will have to be an issue you have to work on. There is a common view of the internet not as a network of people but as a system of niche communities. I prefer this approach when dealing with digital marketing issues like “views”. Not all views are of the same value. Tracking total views is not very useful information. Tracking targeted views, with the definition of target being clientele that meet a very specific pattern of most likely to buy, is a very useful number.

Shares (including retweets, reblogs, etc.)

Once again, the value of these is defined the same as views. The various forms of shares are great because it is free advertising with no additional effort on your part. However it is often being shared with a completely untargeted group and you will not know the demographic information for that group. 10 high quality shares can outperform a 1,000 low quality shares. With shares 1 ≠ 1 so don’t fall into that trap.

The List of Questions

So if marketing is one of your additional responsibilities here is list of questions you need to be able to answer:

  • Who are you trying to reach (demographics)?
  • How are you defining success in social media? Social media is primarily a communications tool. I have closed sales via Facebook but more often it is useful for informing people about events or prospecting for more traditional sales avenues.
  • How does social media fit into the rest of your marketing efforts? Does that make sense in terms of budget/time when compared to what is happening in other aspect of your marketing? If mail and radio are about sales then why are you measuring your social media in “likes”? Social media can quickly turn into a resource sink so determining the ideal scale of your social media efforts is extremely helpful.
  • How are you bridging social media to results? What is the call to action?

Creating and evolving your social media marketing

I have spent a lot of time talking about metrics thus far and there is good reason for that. On a personal social media account you are who you are. For a business, a social media account is a strategic position, not an intrinsic personality. Determine your metrics, develop not one but multiple types of social media approaches, and then implement all of them one at a time. Check the result and adjust. Then adjusts again and again.

You don’t just make a good social marketing campaign, you have to adjust to your audience and their reactions. Be fluid with it. Social media is here to stay but social media platform you use and the rules of that media change and change every year. Your demographics will shift as well. ­